Can I call 511 to request HERO assistance?
Yes, if you are in metro Atlanta, dial 511 from any phone and select option "1" to request HERO motorist assistance. The Georgia DOT Transportation Management Center (TMC) dispatches HEROs to traffic-related incidents. Learn more about the TMC.

What routes do the HEROs patrol?

HEROs currently patrol the following metro Atlanta freeways:

-- I-20 between Thornton Rd. (Exit 44) and SR20/SR138/Stockbridge Hwy. (Exit 82)
-- I-75 between SR 155 (Exit 216) and Emerson-Allatoona Rd. (Exit 283)
-- I-85 between SR 74/Senoia Rd. (Exit 61) and SR 20 (Exit 115)
-- I-285 between Washington Rd. (Exit 1) and Old National Hwy. (Exit 62)
-- I-575 between Barrett Pkwy. (Exit 1) and Townlake Pkwy. (Exit 8)
-- I-675 between I-75 and I-285
-- I-985 between I-85 and Spout Springs Rd./Flowery Branch Rd. (Exit 12)
-- SR 166/Langford Pkwy. between I-285 and I-75/85
-- US 78 between Valley Brook Rd./N. Druid Hills (Exit 1) and West Park Place Blvd. (Exit 9)
-- SR 400 between Sidney Marcus Blvd/Piedmont Rd. (Exit 1) and Windward Pkwy (Exit 11)

View, download, and print this list (.pdf, 9K)

Is a HERO a law enforcement officer?
No. A HERO is not a law enforcement officer. However, they are able to assist law enforcement officers at the scene of an incident.

How will I know that this is a real GDOT employee?
HEROs wear an assigned uniform which readily identifies them as a Georgia DOT Incident Management Technician. They will provide identification immediately upon request.

Can I give them a tip for helping me?
No, a HERO is a state employee and is paid by the Georgia Department of Transportation.

Will a HERO ever pass me while I'm stranded on the road?
The HEROs are primarily responsible for incident management and roadway clearance. Assisting stranded motorists is a secondary duty as conditions allow. During major traffic incidents or severe weather, HEROs may not be available for routine motorist assistance. You should arrange for alternate roadside assistance during these times. Exceptions may be made for disabled vehicles obstructing travel lanes.

Can a HERO tow me to the nearest service station or exit?
No, the HERO program is not a wrecker service and does not tow vehicles. The push bumpers on the vehicles gently push a stalled vehicle to the shoulder. A HERO will then offer you the use of a cellular telephone to call a wrecker service.

Why did the Georgia DOT implement the HERO program?
The HERO program is an integral part of a comprehensive effort to safely and efficiently keep traffic moving. One minute of lane blockage results in four to seven minutes of delay to motorists. In 2008, the HEROs managed over 94,000 incidents and disabled motorist calls.

How can I send a "thank-you" letter to the HERO Unit?
You can thank a HERO Unit via email. You can also view recent "thank-you" letters.

Why did the Georgia DOT add State Farm as a sponsor of the HERO program?
As the need for additional funding sources increased, Georgia DOT staff and State Transportation Board members began aggressively pursuing strategies to effectively overcome budget challenges. The FHWA supports program sponsorship and Georgia DOT officials researched similar highway response programs in other states. State Farm was awarded the sponsorship rights over other RFP respondents and will pay the Department $1.7 million per year for the next three years. All monies received will be used to support the HERO program. In addition to insuring approximately 1 out of every 4 cars in Georgia, State Farm is a leading advocate for safer roads and provides ongoing support of auto safety initiatives through partnerships with automotive safety organizations as well as financial and operational resources.